Support Team FAQ
- What is the process that is been covered by the solution.
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The solution covers, major cycle of survey research companies. It has many modules like, Project Management, Panel-list Management, Panel List Mini Portal, Client/Vendor Invocing along with outstanding, Project Commissions, Reporting etc. For more details you can check the demos
- What technology is been used for these solution ?
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The solution is built using PHP as front end and MySQL as back end. Along with HTML5, CSS3, jquery and javascript
- Can your team configure the setup on cloud ?
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Yes 100%, we can configure it on cloud with two options.
(I) File server (FTP) and Data Server (database) both can be on cloud server or
(II) Only the data (database) can be on cloud server. We prefer AWS cloud, but can also give google cloud as second option. - What shall be the availability of the support team.
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The support team resides in India, Due to which the support hours shall be in context with the Indian Standard Time (IST GMT +5:30) zone. The timings are 10:00 to 19:00 IST, Monday to Friday, 10:00 to 16:00 IST, Saturday. Support includes training and problem solving only, Development is not been included in it.
- What are your responsibilities ?
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We own support responsibilities during free support period or during AMC period. Rest to maintain the server and data backup (database) are your (client's) responsibilities
Sales & Marketing FAQ
- What shall be the availability of your marketing team.
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The marketing team resides in India, Due to which the support hours shall be in context with the Indian Standard Time (IST GMT +5:30) zone. The timings are 10:00 to 19:00 IST, Monday to Friday, 10:00 to 16:00 IST, Saturday.
- Can your team guide us for server setup
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Yes, our marketing team will guide you for the technical details of the server
- What if I am not satisfied with the software
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Once finalized, there won't be any returns. We provide demo of the software and also give you a real time free trial for up to 25 projects, Where by you can add some live projects and check it out, if our solution is suitable for you or not.
- If I am interested, then what is the further process
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If you are interested then our marketing team will request an email confirmation about the awareness of the software, along with requesting to send order confirmation. Once you receive the order confirmation, Your company's authorized person has to sign it and send it back to us, along with the project confirmation.
- How can I pay
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You can pay through cheque, direct deposits, credit/debit card or net banking.